Booking, Cancellation & Refund Policy

At Skin Wellness Academy, your appointment time is reserved especially for you. As we often have clients waiting for appointments, we kindly ask for as much notice as possible if your plans change.

Cancellations & Appointment Changes

More than 48 hours’ notice: No cancellation fee.

Less than 48 hours’ notice: 50% of the treatment value will be charged.

Less than 24 hours’ notice or failure to attend: 100% of the treatment value will be charged.

The treatment value is the price of the appointment you booked (for a course or package, the value of that one session).

If we are able to fill your appointment with another client, we will reduce or waive the cancellation fee.

When you book, we ask for a card to be held securely on file and for your consent to these charges. Where a cancellation fee applies, you authorise Skin Wellness Academy to deduct the applicable amount from any credit held on your account and/or charge the card securely held on file. We will let you know before any charge is made.

If there is a remaining balance after available credit or card charges have been applied, an invoice will be issued for the outstanding amount.

We understand that genuine emergencies and exceptional circumstances can happen and these may be considered at our discretion.

Cancellations and appointment changes cannot be accepted via social media. Please contact the clinic directly by phone or email (0481 300 574 or info@skinwellnessacademy.com) and ensure your request has been received and acknowledged by our team. Your notice counts from the time your call, voicemail or email reaches us, including when the clinic is closed.

Late Arrivals

We understand that occasionally you may be running late.

To respect the appointments of clients booked after you, late arrivals will receive the remaining time allocated to their original appointment, where it is still possible and appropriate to safely perform the treatment. We will let you know before we start if your treatment needs to be shortened.

The treatment will still be charged at its full booked value.

If you arrive too late for us to safely or appropriately perform your treatment within the remaining appointment time, our cancellation policy and applicable cancellation fee will apply.

We recommend arriving approximately 5 minutes before your appointment so you can settle in and enjoy your full treatment experience.

Deposits & Change of Mind

Please choose carefully before making payment.

Deposits and payments made to Skin Wellness Academy are non refundable for change of mind, subject to your rights under Australian Consumer Law.

If you change your mind about a service after placing a deposit or making a payment, the value does not need to be lost. Your payment or credit may be:

Transferred to another person, or

Used towards another eligible treatment, service or product available at Skin Wellness Academy to the same value.

Credit and gift vouchers can be used within 3 years of the original payment or issue date. Promotional packages must be used within 12 months of purchase.

We do not provide cash or card refunds simply because you have changed your mind.

If we need to cancel your appointment, or your clinician decides a treatment isn’t suitable or safe for you, you can choose a refund or credit for the amount you’ve paid for that treatment.

If you’re unsure about a treatment, service or purchase, please speak with our team before making payment. We’re always happy to help you make the right choice for your skin.

Nothing in this policy excludes or limits your rights under Australian Consumer Law. Our services come with guarantees that they will be provided with due care and skill, and our products come with guarantees that they are of acceptable quality. If a service or product does not meet these guarantees, you are entitled to a remedy, which may include a refund.

By Booking With SWA

This policy is shown to you when you book. By making an appointment or payment with Skin Wellness Academy, you acknowledge and agree to our booking, cancellation, late arrival and refund policies above.

Thank you for respecting the time of our team and the clients waiting for appointments. It allows us to continue giving every person the time, care and attention they deserve.